SMS Terms & Conditions

Fuel Me, LLC  |  Effective date: June 5, 2026  |  Last updated: June 5, 2026

These SMS Terms & Conditions (“SMS Terms”) govern your participation in the Fuel Me, LLC (“Fuel Me”, “we”, “us”, or “our”) text messaging program (the “SMS Program”). By opting in, you agree to these SMS Terms. They supplement and are incorporated into our Privacy Policy and Terms and Conditions.

1. Program Description

Fuel Me is a B2B fuel procurement platform that coordinates on-site fuel deliveries (diesel, gasoline, DEF, lubricants) for commercial fleets, construction sites, and marine operations across the U.S. Our SMS Program sends transactional, operational, and (with your separate consent) marketing messages that support the fuel ordering and delivery workflow.

2. Types of Messages

With your consent, you may receive:

• Transactional and operational messages (including satisfaction surveys): order and delivery confirmations, delivery status updates, operational notices (office closures, holidays, weather disruptions), two-factor authentication codes, satisfaction surveys, and follow-ups about your inquiry or account.
• Marketing and promotional messages: offers, product news, and updates about Fuel Me services. Marketing consent is NOT collected here. It is collected separately, only when you actively opt in through a dedicated marketing consent form with its own checkbox.

3. Consent and Opt-In

Transactional, operational, and survey messages. By providing your mobile number during account setup, vendor onboarding, or otherwise in the course of your business relationship with Fuel Me, you consent to receive transactional and operational text messages at that number (including order confirmations, delivery updates, follow-ups, two-factor authentication codes, and satisfaction surveys), including messages sent using an automatic telephone dialing system.

Marketing and promotional messages. Marketing and promotional texts (offers and product news) are never sent based on account setup. They require your separate, affirmative opt-in, which you give only by actively checking the box on a dedicated marketing SMS consent form. That marketing consent form is separate from account setup and from these SMS Terms, its checkbox is unchecked by default and optional, and submitting it is never required to create or use your account or to receive transactional messages. If you do not complete that separate marketing opt-in, you will not receive any marketing texts.

Consent to receive any SMS messages is not a condition of purchasing any goods or services from Fuel Me, and marketing consent is not a condition of creating or using your account. You represent that you are the account holder or authorized user of the mobile number provided.

4. Message Frequency

Message frequency varies based on your account activity and the message types you have opted into.

5. Message and Data Rates

Message and data rates may apply depending on your wireless carrier’s plan. Fuel Me is not responsible for any charges from your wireless provider. Carriers are not liable for delayed or undelivered messages.

6. Opt-Out (STOP)

You can cancel the SMS Program at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation message, and you will receive no further messages unless you re-subscribe. To opt back in, reply START or sign up again.

7. Help (HELP)

For help, reply HELP to any message or contact us at support@fuel.me or (833) 838-3563.

8. Privacy and Information Sharing

We respect your privacy. The following terms apply specifically to information collected through the SMS Program and supplement our Privacy Policy:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of information sharing stated in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP, or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.

We share limited information with service providers only as needed to operate the SMS Program and fulfill your order (for example, our SMS platform provider and the fuel vendor fulfilling your order). We do not sell, rent, lease, or otherwise share mobile phone numbers, opt-in data, or SMS consent records with any third party for that party’s own marketing or commercial use.

9. Supported Carriers

Message delivery is subject to your carrier’s capabilities. Supported carriers may change at any time, and we are not liable for messages not delivered due to carrier limitations.

10. Changes to These SMS Terms

We may update these SMS Terms at any time. The “Last updated” date reflects the most recent revision. Continued participation in the SMS Program after changes take effect constitutes acceptance of the updated SMS Terms.

11. Contact Us

• Email: support@fuel.me
• Mail: Fuel Me, LLC, 150 Harvester Dr., Suite 140, Burr Ridge, IL 60527
• Phone: (833) 838-3563
• Web: https://fuel.me/contact/