Text Messages from Fuel Me
Fuel Me, LLC
Effective date: August 5, 2026 · Last updated: August 5, 2026
Fuel Me sends text messages so the people who need to know about a fuel delivery find out in time to act on it. This page explains what we send, how you opt in and out, and how we handle your mobile number. It covers our entire text messaging program and supplements our Privacy Policy and Terms and Conditions.
Fuel Me does not send marketing or promotional text messages. We send messages about your orders and your account, and nothing else.
1. Program description
Fuel Me is a business-to-business fuel procurement platform. We coordinate on-site delivery of diesel, gasoline, DEF, and lubricants for commercial fleets, construction sites, data centers, and industrial and marine operations across the United States, connecting customers with a network of fuel vendors and managing the order from dispatch through invoicing.
Our text messaging program supports that workflow. When a delivery is scheduled, delayed, en route, or completed, the people responsible for that site can be told by text rather than having to check the portal or wait for a phone call. Fuel Me is the sender of all
2. Messages we send
If you have opted in, you may receive:
Order confirmations
Delivery scheduling, status, and completion updates
Changes to a delivery window, including delays
Notices affecting a delivery you are expecting, such as weather or site access issues
Follow-ups about your order or your account
Requests for feedback about a completed delivery
Two-factor authentication and account security codes
Messages we do not send: marketing offers, promotions, product announcements, newsletters, or advertising of any kind. Fuel Me does not use mobile numbers for marketing, and we do not operate a marketing text program.
3. How you opt in
There are two ways to opt in, and both are optional.
In the Fuel Me portal. When you are invited to a Fuel Me account, you receive an invitation by email. When you follow that invitation and set up your sign-in, you are shown your mobile number, which you can enter or correct, and an optional checkbox next to a disclosure explaining what you will receive. The checkbox is unchecked by default. You can finish setting up your account and use the Fuel Me portal without checking it.
On our website. Our contact and demo request forms include an optional text message consent checkbox. It is unchecked by default and the form submits whether or not you check it.
If you opt in, we will text you. If you do not, we will not, and we will contact you by email or phone instead. You can turn text messages on or off at any time in your portal profile.
The optional text message consent shown on our contact form at fuel.me/contact. The form can be submitted whether or not the box is checked.
The disclosure shown when you set up your account reads:
Text message updates (optional)
I agree to receive text messages from Fuel Me, LLC at the mobile number above about my orders and account, including order confirmations, delivery status and scheduling updates, order follow-ups, delivery feedback requests, and account security codes. These messages may be sent using automated systems. Fuel Me does not send marketing texts. Consent is not a condition of purchasing any goods or services or of using your Fuel Me account. Message frequency varies based on your order activity. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our Privacy Policy and SMS Terms and Privacy.
The optional text message consent shown when you set up your Fuel Me account. The checkbox is unchecked by default and you can finish setting up your account without checking it.
Only you can change your own text message setting. Account administrators can see whether a user has enabled text messages, but they cannot enable it on someone else’s behalf.
If you already have a Fuel Me account. Text messaging is new. If you were already using the portal before we introduced it, you will be shown the same disclosure and checkbox once when you next sign in. Until you opt in, we will not text you.
If you are not a portal user. Some people who need delivery information do not have a Fuel Me login, such as a site contact or a vendor driver. If your number is given to us for a delivery, the first message you receive will identify Fuel Me, state why you are receiving it, and tell you how to stop. Reply STOP and we will not text you again.
4. Consent, frequency, and rates
Consent to receive text messages from Fuel Me is not a condition of purchasing any goods or services from Fuel Me, and it is not a condition of creating or using your account.
Message frequency varies based on your order and delivery activity.
Message and data rates may apply, depending on your wireless plan. Fuel Me is not responsible for charges from your wireless carrier. Carriers are not liable for delayed or undelivered messages.
By providing a mobile number, you confirm you are the account holder or an authorized user of that number.
5. How to stop messages (STOP)
Reply STOP to any Fuel Me text message to opt out. We will send one confirmation message and then stop texting that number.
You can also turn text messages off in your portal profile, or contact us at support@fuel.me or (833) 838-3563.
If you have replied STOP, no one else can turn messages back on for you, including your account administrator. To start receiving messages again, reply START to our number or turn text messages back on in your portal profile yourself.
Opting out of text messages does not affect your Fuel Me account or your ability to place orders. We will contact you by email or phone instead.
One thing to know about security codes. If you use text messages for two-factor authentication and you opt out of texts, you will not receive sign-in codes by text. Set up an alternative sign-in method in your profile before opting out, or contact support@fuel.me and we will help.
6. How to get help (HELP)
Reply HELP to any message, email support@fuel.me, or call (833) 838-3563.
7. Carriers
Message delivery depends on your wireless carrier’s network and capabilities. Supported carriers may change at any time, and Fuel Me is not liable for messages that are not delivered because of carrier limitations.
8. Your mobile information
The following applies specifically to mobile phone numbers, text messaging opt-in data, consent records, and message history, which we refer to together as Mobile Information. It supplements our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information sharing stated in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share limited information with service providers only as needed to run the program and complete your order, specifically our text messaging platform provider and the fuel vendor fulfilling your order. Those providers are contractually restricted to using it only for that purpose.
We do not sell, rent, lease, or otherwise disclose mobile phone numbers, opt-in data, or text messaging consent records to any third party for that party’s own marketing or commercial use. We do not use mobile numbers for advertising and we do not share them with advertising platforms or analytics providers.
We keep records of your opt-in and opt-out for at least four years so that we can demonstrate we honored your choice. If you ask us to delete your personal information, we will keep the minimum record needed to make sure we continue to honor your opt-out, and nothing more.
9. Required disclosures, in one place
Fuel Me sends order and delivery messages, account follow-ups, delivery feedback requests, and account security codes. Fuel Me does not send marketing texts.
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help.
Consent is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
10. Changes
We may update this page. The “Last updated” date shows the most recent revision. If we make a material change to what we send or how we handle Mobile Information, we will tell you before it takes effect.
11. Contact
Fuel Me, LLC
Email: support@fuel.me
Phone: (833) 838-3563
Mail: 1449 S. Michigan Ave, STE 13231, Chicago, IL 60605
Web: https://fuel.me/contact/
© 2026 Fuel Me, LLC · fuel.me/sms
